Shipping Policy

How long does delivery take?

7-15 business days. It will be different according to the receiving place
Affected by Covid-19, there will be some delay on the delivery.

Which countries do ASOFTY ship to?

US, UK, Germany and EU.
We cannot deliver to the following areas:
1. Alaska
2. American Samoa
3. Guam
4. Hawaii
5. Marshall Islands
6. Northern Mariana Islands
7. Palau
8. Puerto Rico
9. Rhode Island
10. U.S. Virgin Islands
11. Armed Forces Americas
12. Armed Forces Europe
13. Armed Forces Pacific
Thank you for your understanding.

How is the freight calculated?
We provide free delivery service for members of the store, and non-member users will reduce the shipping cost according to different regions and channels.
Country Order Amount Shipping Cost Delivery Time
US Orders under $150 USD $5  7-10 days
UK Orders under $150 USD $5  7-15 days
EU Orders under $150 USD $5  7-15 days
Free Shipping Orders over $150 USD $0  7-15 days
Processing 1-2days

Do I need to pay the corresponding tax for my order?
No, you don’t need it, we will bear the taxes and fees of the corresponding products.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

What do I need to do when I received a different product than what I ordered?

Please contact customer support at [email protected]